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NRG PLC
,
Newcastle upon Tyne, Tyne and Wear
Graduate Support Analyst
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Job Type: Full-time |
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Salary: £21,000 per annum |
Overview
Our client, a Newcastle based financial software provider is actively looking for a Graduate Support Analyst. You will be responsible for the following: 2nd line software support where you will be resolving client issues of varying sizes, working with our clients to help them to successfully meet their business goals. Investigating issues to determine if they are expected behaviour, a defect or an enhancement liaising with the client as appropriate. Liaising with clients to understand their issues and their system needs. Analyse and diagnose problems to determine the underlying cause of the issue, handing over the issue to the development teams for any code changes that are required. If no code change is required, taking responsibility to resolve the issue to the client’s satisfaction Working cooperatively with Subject Matter Experts, Product Owners, Client Relationship Managers and third parties as appropriate to fully understand and progress with issue resolution. You will have the following: Good degree (2:2 or above) preferably in a Maths or Science based subject Strong analytical skills, good attention to detail and strong problem-solving abilities Strong communication skills both verbal and written Desirable Previous experience of the Java programming language Previous experience of the SQL language Previous customer facing experience (can be part-time or voluntary) Ability to adapt to changing customer needs and situations Salary: Upto£21,000 plus fantastic benefits including: Bonuses : Eligible to join the bonus scheme (bonus is paid annually and is based on personal performance and the achievement of specific objectives and competencies) Holidays : 25 days per year plus bank and public holidays Pension : 7% matched contributions, operated through salary sacrifice