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Coast Specialist Recruitment
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Stockport, Greater Manchester
Telesales Agent
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
My Client a very well established financial services company who due to a period of sustained growth, are currently recruiting for an experienced Telephony Agents / Telephone Agents to join the Broker Relationships team where you will be working in a dynamic, fast paced lending department. This role would suit a candidate with strong telephony based relationship building skills, ideally within a business to business (B2B) environment. Key Responsibilities • Proactively and efficiently support brokers, in order to provide an outstanding service and promote my clients brand and products; • Work with the leadership team to promote excellent service standards and adhere to our SLAs; • Accurately and promptly maintain CRM records; • Maintain a broad awareness of competitor activities and the lending industry to recognise new opportunities; • Continuously strive to improve the financial intermediaries/customer experience by challenging existing processes and practices and recommending change where appropriate; • Proactively engage new broker registrations. Experience Essential • Previous experience working within a telephony environment / telephone based role; • Exceptional relationship building & communication skills; • Strong objection handling and problem solving skills; • Strong planning and organisation skills; • Professional and mature approach to work and feedback.