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General Pharmaceutical Council
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London, Greater London
Customer Service Representative
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Job Type: Full-time |
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Salary: £23,370 per annum |
Overview
We are looking for a highly motivated individual to deliver excellent customer service to all customers who contact the General Pharmaceutical Council. Salary: £23,370 per annum, plus benefits Hours: 35 hours per week, from 9 am to 5 pm, Monday to Friday Location: Canary Wharf, London The role Service is provided by telephone and email and successful applicants will provide high quality responses in an efficient and helpful manner. Working as part of a team, both within the contact centre itself and the wider customer services department; customer services representatives’ overall responsibility is to ensure that high quality levels of customer service are always maintained. To be successful in this role applicants must be able to multitask, have the ability to remain calm at all times, have a passion for helping people and enjoy customer services. A confident and polite manner as well as an excellent work ethic are essential to the role. Experience of handling high volumes of calls within a contact centre environment would be ideal. The successful applicant will: Handle all incoming telephone calls and emails into the contact centre in a professional manner. Follow the correct call handling procedures in order to provide a streamlined service. Always use appropriate language, empathy, listening skills and call control in a way that the customer understands and in a manner that the customer appreciates. Make sure that the customer fully understands what to do next and where to go for further information. Capture and record information relating to the queries received so that topics can be further analysed to inform our work. Identify and flag any issues and potential risk on individual cases to Fitness to Practice colleagues for further investigation. Have an unwavering commitment to equality, diversity and inclusion. In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, exposure to a wide range of work areas and potential for gaining experience, a good work-life balance plus an excellent benefits package that includes 30 days holiday (plus Bank Holidays). About the GPhC We regulate pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services. We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others. To find out more about the benefits of working at the GPhC please refer to our website: pharmacyregulation.org where you will find: ' quick guide to your benefits' [N.B. these benefits apply to staff/employees, not associates] Applying for this role If you feel you have the required experience and skills and would like to join us, please submit your CV and covering letter explaining your suitability for the role by using the submission link below. Please consult the job description document which is available via our 'working for us' page on our GPhC website: pharmacyregulation.org Due to the high volume of applications we receive for some of our vacancies, we may close adverts once we have received a sufficient number of submissions and before the advertised date. Early application is advised. We value the diversity of our workforce and welcome applications from all sections of the community. Closing date: 2 March 2020 (12pm) Telephone interview dates: 9 and 10 March 2020 Interview dates: 17 and 18 March 2020