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Circle Recruitment
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Winchester, Hampshire
IT Systems Support-3 Months-Winchester-£313/Day Inside IR35
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Salary: £300 per day |
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Overview
IT Systems Support - 3 Months - Winchester - £313/Day Inside IR35 We are seeking an IT Systems Support and Development Analyst for our client based in Winchester. This is an initial 3-month contract, paying up to £313/Day Inside IR35. This role is IR35 - Due to the service of the role this will now be based on an Umbrella solution. As the IT Systems Support and Development Analyst you will be supporting and developing their Service Management Tool (ivanti). The Service Management tool underpins the Service Management and Service Delivery capabilities to enable the initiatives and business of the broader County Council and its Partners. Role Profile: Troubleshoot service desk tool issues effectively, including detailed investigation and analysis Fault diagnosis and resolution on incidents and problems Work with 3rd party vendors to analyse and resolve issues and develop product Escalate application incident issues accordingly to ensure priority items that cause service disruption are investigated, communicated and resolved in a timely manner Escalate to IT Systems Infrastructure Team for any issues that are either not diagnosable or not resolvable by support team Document faults and recommending improvements Update and creating fields within the object tables Provide input into the technical design to ensure production of processes that deliver the needs of the business Deliver technical requirements to develop the tool - analysis, design, estimating, development, testing and implementation Support the wider technology team with projects, providing subject matter expert knowledge, ensuring smooth handover to business as usual operations and supporting business adoption Look for opportunities to improve the service management tool, process improvements and automation Develop management information reports and assisting with the integration of back office systems Provide guidance and input into roadmap of the service management tool Maintain the Service Management system to the levels set out in the IT Service Level Agreement (SLA) Creating and maintaining technical documentation. Do Not Call - Click the "Apply Now" button now for immediate review or you can contact Stephanie Clayton at Circle Recruitment, or message me at Stephanie.Clayton circlerecruitment.com IT Systems Support and Development Analyst, IT Systems Support, Systems Support, Technical Support, Service Management, ivanti, Fault Diagnosis, Troubleshooting, Incident, Problem, IT Systems, Infrastructure, Technical Requirements, Design, Issue, SLA, Technical documentation, documentation, Systems Analyst, Systems Engineer Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - Circle_Rec and LinkedIn - Circle Recruitment.