Liability Claims Handler

Crawford and Company prides itself on being a world leading multinational company that are continuing to progressively grow in the Claims Management and Loss Adjusting industry. In the UK, Crawford operates through 27 offices all with professional experience and technical expertise to manage claims from start to finish. Our Milton Keynes Broadspire office is now booming and we are recruiting within our fast developing Liability team We are looking for a career minded and driven Claims Handler who is passionate about delivering a first class customer service experience with real focus on getting things right first time. You will manage your own caseload of Liability Claims from start to finish and be the main point of call for the customer and client. You must have good attention to detail, have excellent diary management skills and have great customer service experience. In return you can expect a competitive salary and a Monday to Friday 9am - 5pm working week. Key Responsibilities Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of claims. Case ownership - to deal with claim from beginning to end within an agreed authority level. Awareness of and compliance with service criteria throughout work. Dealing with telephone queries, day to day within agreed service criteria. Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary. Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary. Dealing with and liaising with client and policy holders as appropriate. Ensure work is prioritised effectively and that personal targets are met. Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters). Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities. Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative. Why Broadspire: Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses’ needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics. As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients. We are guided by our collective value system: RESTORE - Respect, Empowered, Sustainability, Training, One Crawford, Recognition, and Entrepreneurial Spirit. We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more on our website. In addition to a competitive salary, Crawford offers you: Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries On-going training opportunities through every stage of your career Strong benefits package including: A paid day off for your Birthday, employee stock purchase plans; tuition reimbursement and so much more.