Product Features
Blog
Contact Us
Sign In
HR GO Recruitment
,
London, Greater London
Fluent Mandarin - Account Service Clerk Banking
|
|
Job Type: Full-time |
|---|
Overview
Marketing the retail business; dealing with deposits, remittances, Bureau de Change and customer enquiries. Assisting with customers' periodic reviews, collecting AML transaction information queries for the AML team and assisting the GDPR, SCV and PSD2 projects along with a fluent Mandarin. Main Responsibilities & Accountabilities: Increasing the numbers of customers using debit card and E-banking; Expanding business of new products and services; Execute agreed plans in appropriate timeframes. Participate and/or recommend marketing activities to promote the products and services offered by the Bank; Marketing and achieving targets; To create and maintain accurate client information and static data on internal systems; Process the opening and closing of personal and business flexible accounts and fixed deposits accounts; Handle cash deposit and cash withdrawal. Keep the cash-box safe and undertake cash count daily; Process Inward Remittance (IRM) and Outward Remittance (ORM) transactions; Process Cashier Order/Demand Draft (CO/ DD) business; Process Bureau de Change, debit card and internet banking business; To maintain customer files by compiling available information and consolidating into GoldTier and FOVA systems; Process Royal Mint coins business; AML Suspension Reporting; Customer accounts activity review; Handling customer enquiries and complaints; Internal and external reports; Bank statement and other leaflet posting; Assist in the resolution of compliance problems following appropriate internal processes; Assist with GDPR, PSD2 and other project work when required; Generate and verify SCV file information; Conduct daily basic CASS review operation in accordance with established "policies"; Skills Required: Proficiency in Mandarin and English language - ESSENTIAL (writing and speaking); Good Microsoft Office skills; Good organisational skills and attention to detail; Good interpersonal skills with the ability to communicate with people of different departments; The ability to prioritise tasks and delegate when necessary; Accurate reporting skills; Good team player.