Senior Customer Service Advisor

This Stamford based travel business is looking for an experienced customer service gem with a passion for delivering 5-star service. The perfect person is a great deal maker who has a flair with people someone with charm, strong interpersonal skills whilst also being balanced, observant and, most of all, fair. If this is you, then you'll want to take time with people to deliver your best levels of service and often see something that others miss. In a perfect world you'll be a list 'ticker-offer' and able to manage your time effectively using the systems to support your efficiency. Our client is passionate about the work that they do and share the values of positivity, gumption and family. Beyond that, they have world-class, cool, flexible co-working space in the centre of Stamford (nip out to the shops for a break) and a lively and supportive culture. They have a monthly team lunch, a summer 'cook out' in the woodland and lots more. They measure what it is like to work through an internationally benchmarked survey and are proud of our 'Diamond' award which means that it is better than 85% of all companies using the platform, across more than 90 countries. Your day to day responsibilities will be to: Lead, motivate & inspire our growing Service Centre team to deliver a World Class customer experience Map and continually improve the customer experience journey Take ownership of all escalated customer issues Establish strong and effective relationships with internal and external customers Efficiently manage the daily list of incoming customer service activities Undertake proactive customer service before, during and after the holiday Work alongside the Admin Team in the processing and admin of customer bookings and payments Provide out of hours emergency phone cover in line with rota They are looking for someone who Has a passion for delivering world class service and has the willingness to go the extra mile to create delightful service Espouses the Tots to Travel values: positive attitude, gumption (tenacity and resourcefulness) and family values Has a willingness to adapt and to learn new skills Demonstrates conflict resolution, negotiation, and de-escalation skills Can remain level-headed in tricky situations Is supportive and an active member of the team Has min of 2yr experience within a fast-paced customer service role Has a strong set of GCSEs and higher education, with strong written and spoken English They are offering Training in how to deliver exceptional customer service, conflict resolution and our systems Training to understand your 'flow' and where you are at your most brilliant To build your career within an exciting fast growing, online travel company To work alongside a team of highly motivated and talented people within a supportive and fun culture To be part of a team who value and recognise the things that you are great at Working hours: 40-hour week - as a travel company with families abroad all year round, this role has a requirement to work a rota pattern with the rest of the team that includes occasional evenings, weekends and bank holidays Salary: £23,000 per annum Benefits … 28 days paid holiday (inclusive of 8 bank holidays) Familiarisation trips to Tots' resorts Company pension plan Free eye tests Free coffee, tea and biscuits Comprehensive induction training programme and ongoing coaching Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. Please get in touch with Kelly if you feel you have the correct skills and attributes.