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Yolk Recruitment Ltd
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Swansea, West Glamorgan
Customer Service Manager
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Customer Service Manager This is a fantastic opportunity for a Customer Service Manager to join a telecoms company based in central Swansea who are currently undergoing rapid growth. What you will be doing As a Customer Service Manager, you will be responsible for indirectly managing a team of 50 customer service advisors and 3 direct team leaders, with the potential to grow in the future. Managing the customer service team Providing assistance to team leaders and other team members as and when required Liaising and developing relationship with key suppliers Review daily, weekly and monthly KPIs Make sure all policies, procedures and processes across the team are being adhered too Promote continuous improvement and change within the team Ensure the team are consistently delivering exceptional customer service via telephone or email Develop and maintain active working relationships with all stakeholders The experience you’ll bring to the team Knowledge and experience of working in a fast-paced, customer orientated environment Strong communication skills Ability to lead and motivate a team Ability to coach and develop a team And this is what you’ll get in return Up to £28,000 after initial probation Salary bonus scheme Flexible working policy 35 days holiday including Bank Holidays Development & progression Free parking Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Bethan Evans Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’