Customer Service Advisor Apprenticeship

We are still recruiting. Please note that the start of this apprenticeship may be delayed due to the coronavirus situation. If your application is progressed then you will hear from the recruitment team within 3 working days of you application and invited to participate in a phone interview. During this phone interview we will provide further clarification with regards anticipated programme commencement. VEHICLE SERVICE ADVISOR APPRENTICESHIP The role of a Vehicle Service Advisor is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships. This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment and who wants to develop a long term career. THE ROLE OF A VEHICLE SERVICE ADVISOR A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may include: • Ensure customer awareness of all products and services available • Approach all customers and assist with requests, including requests regarding vehicle repairs, parts and vehicle sales • Maintain a presence at the company reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately • Answer customer’s questions regarding technical problems in a manner that is easily understood • Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager • Maintain customer initial contact and booking in line with company and insurance company policy’s • Follow correct procedure when issuing courtesy cars to customers • Assist with any administration task as the Bodyshop Manager may require • Receive and register payments for work carried out and ensure that the correct company procedures are adopted • Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures • Ensure that all job pack paperwork including any wheel alignment or final inspection paperwork is all scanned to the job WORKING WEEK Monday to Friday 8.30am - 5.30pm, however, each of our retailers will have different requirements. Total hours per week: 40.00. Our Apprenticeship Programme is an excellent way of ensuring we have high-quality people working within our Dealer Network. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer. All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to 'off-the-job' training. We'll support you to understand the working hours during the recruitment process. YOUR DEVELOPMENT Our Apprenticeship Programme is an excellent way of ensuring we have high-quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer. The Programme typically lasts for 14 months and you'll achieve a nationally recognised qualification. We will support you to gain your Functional Skills, Core Skills in Scotland if you require them in Maths and English. Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules. SKILLS & PERSONAL QUALITIES The Volvo Academy commits to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career. That is why when it comes to selecting the right people to become Volvo apprentices, it’s as much about attitude as it is about vocational and academic success. That’s why in addition to the qualifications we require from you, we’ll also look for you to possess the following key behaviours. From problem-solving abilities to an enthusiasm for our industry, these are all attributes that will be vital in your role at Volvo and will be assessed throughout the application process. Willingness to learn Team working/working with others The motivation for the role/automotive and engineering interest Personal responsibility and career ownership Problem-solving FUTURE PROSPECTS There are lots of opportunities to develop your career within our expanding business. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification. This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles. ENTRY REQUIREMENTS Age : 16 Prior Attainment : GCSE (or equivalent) grade A-C or 9-4 in Maths and English. Predicated grades are accepted. In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted. 'Equivalent' grades include: BTEC first diplomas and certificates OCR Nationals Key Skills Level 2 NVQs Essential Skills (Wales) Functional Skills Level 2 Core Skills (Scotland) APPLICATION PROCESS If you are successful in your application you will be invited to participate in a short telephone interview. Candidates are then shortlisted again and will be asked to complete a range of web-based assessments appropriate to the role that you have applied for.