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IQ TECH NORTH
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Harrogate, North Yorkshire
3rd Line Server Engineer / Team Lead
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Salary: £39k - 41k per year + Great benefits |
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Overview
Job Title : Position: 3rd Line Server Engineer / Team Lead Salary - £39k-£41k pa plus good benefits | Based Harrogate, North Yorkshire We are currently looking for a 3rd line engineer with a minimum 5 year’s experience in a customer supporting IT role having worked at a 3rd line level for at least 2 years to join our clients support department who are undergoing a complete system refresh into the newest technologies, providing a complex mix of both customer and technical support for the internal user base. Guiding the junior team members in ensuring the customer tickets are managed in line with prioritisation, SLA’s enforcing and educating when standards are not being met. You will manage the underlying infrastructure for BAU operations and be involved in technical onboarding of new projects from the internal project engineer. It is predicted to be a 70/30 split over technical/team lead duties. The role requires management and support knowledge for many of the following technologies: Minimum 5 year’s experience in a customer supporting IT role having worked at a 3rd line level for at least 2 years Knowledge of ITIL guidelines (Foundation V3/4 accreditation) would be advantageous in this role Microsoft Windows Server; 2003 – 2016 Active Directory; multiple domains and forests, and Azure AD Azure/Office 365 Hybrid email, Skype, and AD services Microsoft Skype for Business/ Microsoft Teams Intune, MDM, and MAM PowerShell scripting for automation Defender ATP, Azure ATP, M365 Security and Compliance management and reporting M365 ADFS / MFA integration Microsoft System Center Configuration Manager Virtualisation technologies (VMWare vSphere) Some working knowledge of the following technologies would be desirable for the role: Storage technologies; 3par Virtualisation technologies; VMWare VSAN Networking technologies; VPN and VLAN management Deployment technologies; Windows Autopilot and SCCM Deployment KEY RESPONSIBILITIES: Within a broad area of competence, investigate incidents, problems and other requests for support and determine the appropriate action to take - Monitoring progress of technical support tickets and ensuring all stakeholders are kept informed. - Configuration and general system administration - Stakeholding on projects and initiatives that impact supported services Process and Documentation – Production/coordination of new processes and supporting documentation/workflows which will improve team performance and the customer experience Assist with development and testing of new internal IT services, upgrades & patch release Tickets are being prioritised correctly Enforcing and educating team when standards are not being met - Provide advice and guidance to junior colleagues where required - Ensuring all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service or Operational level agreements Please apply now for immediate consideration. | InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. This job was originally posted as www.totaljobs.com/job/89664874