FNOL Customer Service Advisor

DMD Recruitment LTD ,
Stockport, Greater Manchester
More Details
Job Type: Full-time
Salary: £16,500 per annum

Overview

Our client is a leading end to end claims management solutions business working across the UK in partnership with leading motor group insurance firms. Everything is managed in-house providing a one stop solution from dedicated FNOL through to resolution, recoveries they pride themselves on delivering exceptional levels of customer service. They offer solutions across property, motor and legal claims management. Key accountabilities: Act as first notification, responding to inbound calls within agreed SLA timelines FNOL Manage the repair process including: arranging and confirming repair booking dates, chasing independent engineers for authorisation, confirming expected completion dates Follow the process end to end Primary function of the role: Pro actively pursue credit hire and credit repair opportunities Manage and monitor credit repairs and credit hires What you will need: Excellent communication skills - excellent telephone manner MS Office skills GCSE Maths and English (or equivalent) A minimum of 9-12 months experience working within the Insurance industry Positive and persuasive telephone manner Understanding of ABI GTA and legal knowledge would be a distinct advantage What they can offer you: Excellent training and career development Subsidised car parking on site 20 days holiday stats Social nights out such as bowling, team events A fast paced and enjoyable working environment Applicants will work on a shift pattern based on four days on and four days off in rotation. For example - Monday/Tuesday/Wednesday/Thursday working then Friday/Saturday/Sunday/Monday and so with one weekend in four. Hours of work are: 8am - 7:30pm

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