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The Curve Group
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Reading, Berkshire
Customer Service Associate
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Job Type: Full-time |
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Overview
Customer Service Associate Reading Heard of us? We're an award-winning bank; backing people to fulfil life's hopes and dreams. Now is your chance… The Customer Service teams deal with the Servicing of all In-Life AF Customers handling a multitude of workflows. They are responsible for following; Handling calls from clients, broker and third parties (approx. 25-30 daily per individual) Managing Customer Service Mailbox (approx. 30 daily per individual) HPI React Notifications (Identifies potential risks to assets we have financed) Early terminations Novation's - Change of legal entity / transfer of agreement Throughout the term of a finance agreement any queries that arise are handled by the Customer Services team, these range from change of details, to payment enquiries to further explanation on the T&C's of the agreement or any other question our client base may have. Customer Services is a fast paced environment and as such team work is key to this role, the more experienced members of the team are always on hand to not only guide but share their knowledge to ensure all individuals are best placed to service our customers varying needs. What would your day look like? Responding promptly to customer enquiries Performing change of registered address and correspondence address requests Updating 3rd party supplier, broker and introducer information Scanning, retrieving and sending copy documents Raising statements/ invoices and dealing with queries relating to these HPI queries, including change of vehicle keeper and change of registration plates Raising settlement quotes (full & partial) and completing terminations Novating customer agreements from one entity to another - liaising with Credit and issuing new business documentation Completing reschedules to customer payment terms What do we expect of you? Experienced in adhering to Customer Services processes and service level agreements (SLA's) within a dynamic environment. Detail oriented Excellent communication skills and key board skills are also required along with sound organisational skills and the ability to manage own workload. Passionate about customer service and is committed to 'making it happen'. Ability to work under pressure in a fast paced environment with multiple priorities and deadlines. Good team player skills are essential with a track record of working within a dynamic team continuously looking for improvement Demonstrated problem solving, decision-making and time management skills Experience of working within a regulated, banking or financial services environment What can you expect of us? A friendly and flexible culture, synonymous with our proposition to our Customers. A smart yet comfortable working environment, well located for the daily commute and those lunchtime errands. A growing organisation that defines itself as being nimble, lean and strong. A drive for continuous improvement, for which you will be empowered to get behind from day one. A visible and approachable ExCo; who you will very likely to bump into whilst making your morning coffee. And of course you will be compensated competitively, with a good range of core benefits and bonus potential. Still Curious? A lot can happen in a year In 2019 Aldermore Group was formed; bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services, with hubs throughout the UK, including London, Reading, Manchester and Cardiff. We also celebrated our 10th Birthday and fundamentally 10 years of helping those with ideas; by saying yes to our customers. We've propelled entrepreneurs on their journeys; we've given first-timers a leg-up onto the property ladder; and we've opened up the lending market to many. As for what the next 12 months has to offer; we are embarking upon the delivery of our Purpose; a Purpose that underpins our next 3 to 5 years as a growing business. Join us today and we will make the same Promises to you as an employee, as we do to each of our Customers. We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position. Aldermore is an equal opportunities employer .