Helpdesk /Service Desk Manager

Job Title: Helpdesk /Service Desk Manager Salary: £28,000 - £30,000 per annum Location: Stevenage Job Type: Temporary to Permanent Working Hours: Monday – Friday 40 hour week between 8 and 5 or 8.30 and 5.30 Company Information: Our client is seeking an Office Manager with helpdesk experience to join their thriving Facilities Management Helpdesk team. You will be responsible for managing the Helpdesk and Maintenance team to log and organise etc a full range of facilities management work. Job Duties: Manage and support the Helpdesk team to log and plan reactive works, from customer enquiry to job resolution Manage work orders that come through the system Create, and collate all reports Attend operational meetings when required Hold regular team meetings with the maintenance team Support the team by defining schedules, prioritising their work loads Dealing with admin issues as and when required Escalate complaints as required Train all helpdesk staff on operational procedures and troubleshooting techniques Managing stock levels Ensure all SLA’s and KPI’s are adhered to Person Specification: Understanding of Facilities management and experience managing a facilities helpdesk is highly desirable Full UK drivers Licence and good Geographical knowledge of London Strong Administration and multi-tasking skills Experience within a helpdesk environment Have the ability to manage a team effectively Good communication skills PC Literate including MS Office Suite Great attention to detail Additional Information: Immediate start dates 20 days annual leave plus bank holidays Parking is provided on site Smart10 Ltd is a "Multi Award Winning" and Independently run recruitment consultancy which specialises in supplying both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012, Best New Business Award in 2013 and 'Business Person of The Year in 2016 at The Hertfordshire Business Awards , for being the most "promising" and "innovative" company within Hertfordshire. This job was originally posted as www.totaljobs.com/job/89680371