Client Service Manager

As the Client Service Manager for TV AV Field you're taking on a key role, work closely with the Samsung client team and the Client Service Manager (Training), leading on communication to the Field Delivery Teams to ensure aligned, co-ordinated and timely messaging into the field and back into Samsung. You will supply the Heads of Field Development with insight in order to drive performance in store, testing in-store execution and making recommendations for improvement as required. Salary £50,000 -£55,000k depending on experience, Car allowance, Company Bonus, Pension, Private Medical Insurance, Generous holiday flexible benefits. Key Responsibilities: To own the Communication Strategy for TV/AV and take full accountability for creating and co-ordinating communication to the field delivery teams, working closely with the Client Service Manager (Training - TV/AV) to ensure messages are consistent and aligned to the Samsung brand. To understand the Samsung Product and Commercial strategy and to work closely with the Client Services Manager for Training to ensure focus and approach are co-ordinated. Work with key Samsung stakeholders to ensure the Communication Strategy is meeting the requirements for the retail channel partners through regular communication and meetings with account management teams, product managers and other Samsung stakeholders To recruit, train and develop direct reports and to ensure they are fully briefed, trained and equipped to fulfil their role. To spend time in the field, in store, to proactively test communication for understanding and awareness. Testing all the way through to ensure the field teams are set up for success. To develop client relationships through regular meetings to review performance, both financial and against KRAs. To monitor and control budget, ensuring sales and profit targets are met. To ensure correct CPM departments are briefed in time to develop client objectives, and internal processes are adhered to To work across divisions and accounts and collaborate with the various stakeholders within CPM and Samsung to ensure the effective and timely communication of requirements to meet client demands. Proactively learn and share best practice with others in the business through actively networking and building internal relationship to enable you to apply learnings within your account to continuously improve the service delivered to the client and drive internal efficiencies. To maintain and develop systems to measure achievement of objectives, including an appropriate level of field accompaniment and auditing. To create a culture of building high-performing teams through a positive investment in talent. You'd be great for this role if: You have at least 3 years' experience in an Account Management role You have a full clean driving licence Have knowledge of the Retail Tech market Experience and ability to manage and motivate a team Exceptional planning and organisational skills IT literacy (Word, Excel, PowerPoint) Excellent communication skills and a natural ability to build relationships at all levels Strong resilience and a desire to drive continuous improvements in an ever-changing environment You have the ability and agility to work in an incredibly fast paced environment There's no short cut to being the best, but you'll be supported in taking responsibility for your own on-going professional and personal development and that of your team. We encourage a culture of excellence and reward individual achievement with outstanding opportunities for progression. CPM is an equal opportunities employer This job was originally posted as www.totaljobs.com/job/89679498