Infrastructure Analyst

Roberts Webb Recruitment ,
Liverpool, Merseyside
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Overview

We're recruiting on behalf of a well-established and respected company with offices throughout the UK and internationally. They are seeking an experienced Infrastructure Analyst to join their Liverpool or Manchester offices on a full-time, permanent basis. The company have embarked on an ambitious consolidation and upgrade roadmap, that will see the majority of services aligned with the IT and Business Strategy. As a result, you will be working with some of the latest technologies on the market and given the opportunity to manage and own the technical delivery of our projects. Where possible, training will also be provided on new and emerging technologies to allow you to support them in full. The successful candidate will report to the IT Infrastructure Manager and form part of our technical infrastructure team, who pride themselves in the successful delivery of infrastructure and application based projects. The team are responsible for the delivery of technical projects, management and BAU upkeep of the companies infrastructure, applications and SQL (Managed by a dedicated SQL DBA). Key responsibilities Work closely with the IT Infrastructure Manager to develop and maintain the Operational Infrastructure / IT Systems across their UK and International Offices. To support and contribute to the organisation’s corporate goals and business objectives. Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting and resolving complex issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware and software procurement & IT services sourcing. Work in a collaborative way with all IT teams to support the implementation of the IT vision and strategy. Proactively contribute to knowledge transfer to the IT Service Desk to move repetitive and well documented tasks to this team. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods of all systems. Keep up-to-date on infrastructure and security trends, developments and the associated opportunities and contribute to the development of plans to exploit those trends to improve the IT service delivery to the firm. Requirements Essential: A strong understanding of VMware management and maintenance. A strong understanding of Microsoft Server technologies and associated services, including Server 2012, 2016 and 2019. A good level of networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point / recovery time objectives. Microsoft Active Directory, DHCP, DNS, Sites / Services and native replication technologies. Windows file services including DFSR. A strong understanding of applications, HA technologies and how we can make our applications highly available for BC / DR purposes. While an understanding of all internal applications isn’t essential, a strong level of knowledge in different applications and server back end configuration is essential. A good understanding of monitoring technologies including tools such as Solarwinds as well as SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. A good understanding of telephony and phone systems, including SIP trunking and routing. An understanding / reference in the use of change management / problem management. A strong understanding of technical workloads and an analytical focus on troubleshooting, time and task management. Desirable: Office 365 – Exchange online / Skype Online / Teams Microsoft Single Sign on (Native Azure / SAML) and Multi-Factor Authentication Mimecast VMWare VSAN Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. An interest in Cyber / Information security Microsoft Intune MDM iManage10 / Cloud / Share Remote Desktop Services Aderant Expectations: Flexibility in working hours is a requirement and additional hours, evening and possibly weekend work may be required in order to meet deadlines and fulfil all the obligations of the role to the required level. Participation in a shift rotation / out of hour’s service is a requirement for this role. Travel to all offices and some client sites will be required from time to time. Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role. Benefits 25 days annual leave plus your birthday off Holiday buy and sell and carryover scheme Charity volunteering days Smart working Private medical insurance Permanent health insurance Health cash plan Maternity, paternity, adoption, shared parental leave, special leave Life assurance Annual travel season ticket loan This job was originally posted as www.totaljobs.com/job/89678650

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