CCTV Operator

CCTV Operator £18,727 Chadderton Are you looking to work for a market leading company with fantastic progression opportunities? We are looking to recruit a CCTV Operator for a property and site security company in Chadderton Role Purpose The successful applicants will operate within the Monitoring Centre. The main responsibilities will be handling incoming alarms, answering customer queries and offering advice as well as helping to log jobs. At times, you will be the main point of contact for staff and customers from other departments and will make decisions that support the rest of the business. You will be required to take calls and handle alarms to ensure SLAs are achieved. The Role of Monitoring Centre Operator will be to ensure that all activation’s and calls are handled in a professional manner, and to provide customers with a contact point for Site Security and the wider business. Responsibilities Answer calls and alarm activations as required on shift Be the first point of call for customers and engineers. Complete all relevant to the role paperwork and file appropriately. You will be required to be flexible in your approach to work, including any shift changes necessary for the business or training needs. This may include additional weekend work and shift cover. You will be paid OT rates for additional hours Work efficiently and effectively within a team Log any calls taken and made on the appropriate software Shift pattern of 4 days on 4 days off - 2 day shifts and 2 night shifts Skills and Experience Good listening skills and an interest developing your knowledge of security services, products. Excellent communication skills (verbal and written) Excellent telephone manner Experience working within a Remote Video Response Centre Experience working with CCTV Software Experience working to measurable targets Benefits Highly competitive salary Excellent progression opportunities Overtime available 25 days holiday (plus bank holidays) Health and pension plan And more If interested please click apply below