Server Support Engineer

IT Server Support Engineer IT Support Engineer - Job in London-Camberley, Surrey- £17.50 per hour Umbrella/PAYE 8 Months with a possible extension. The shifts are below, you do a 6-week rota and get x0.32 uplift in rate for anything outside 7am-7pm Monday to Friday. Various shifts: Monday to Friday - 07.00- 14.30 Monday to Friday - 14:30 - 22.00 Week nights - Monday to Thursday - 22:00 to 07:00 Weekend night - Friday night to Monday morning 07.00 - 19.00 - 22:00 - 07.00 We have the pleasure of recruiting for an IT Server Support Engineer to work in our London office for one of the UK's leading and most recognised IT Service provider. A real British institution and recognised organisation, my client is offering a fantastic 8-month contract to work with an IT supplier. This fantastic opportunity has arisen, due to the uplift in workload and working on new projects within the business. You will be working in London with a reputable organisation that will add development and progression to your career and CV. You will support the Project Manager and a team of technical engineers. Day to day duties will include various activities working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers. Support Trainee DC Engineers when required. Troubleshoot hardware faults and arrange replacements. Install and decommission redundant equipment. Provide expert hardware support. Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Previous knowledge on Windows 10/7, MS Office applications and other relevant software such as Skype for Business etc is required to carry out this position. Laptop & Desktops Data Transfer knowledge will also be a benefit. Training/shadowing and scripted documentation will be provided to get you up to speed with the process. With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. If you're interested in this role, click 'apply now' to forward Nikesh Parmar an up-to-date copy of your CV, or call us now on 07720526622. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.