Call Handler

Start Date: 23rd March 2020 Hours of work: 5 out of 7 days, Monday to Sunday 8am-7pm Customer Service Advisor - Key Responsibilities: Act as first point of contact for incoming calls - ensuring a warm, engaging and polite introduction. Maintaining and building rapport with customers, understanding their needs and managing customer's expectations Questioning to establish customer needs Ensure that all queries are followed up and resolved in an efficient and customer focused approach Maintaining the internal CRM tool to ensure all records are accurate Contributing to customer service dept KPI's to ensure service levels are met and maintained. Qualifications, Knowledge & Experience: Customer service/contact centre environment Computer skills Excellent telephone/communication skills Qualified by experience Additional Information: Successful candidates will undergo a BPSS check and CIFAS check. Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS' mission is to optimize the customer journey to make its clients more competitive. HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600 payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight. To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses. Cordant People are an equal opportunities Employer Cordant Group is an equal opportunities employer