Desktop Support Engineer

Position Summary An exciting opportunity has come available for a Desktop Support Engineer with my Client who is passionate about providing a value-add service to their customer base within multiple verticals across EMEA and beyond. The ideal candidate will possess knowledge of wireless and networking fundamentals with experience of working as part of a team to support Windows Server-based networks, Office 365 and MIS systems. They will be highly experienced in providing excellent customer service and problem escalation/resolution with previous helpdesk experience an advantage. This is an exciting opportunity for someone who Is looking to develop and grow their career within a technical environment. Principal Duties Provide troubleshooting and technical support face to face, via phone, web-based tools and email for both internal network and customers. Additionally, when not providing support the candidate will be helping to develop and implement security and network strategies from the Information Security Officer and the IT Manager Understands the importance of Information Technology to the growth and viability of Purdicom Knowledge & Skill Requirements Good technical knowledge including Office 365, Azure, Windows Server environments, TCP/IP, VLANs. Web-based Phone Systems including 3CX Experience administering Office 365, SCCM, Azure AD sync and PowerShell. Knowledge of designing and supporting Active Directory. Knowledge of Backup solutions including technology such as cloud backup. Have experience of VMware and Hyper-V and SSCM Knowledge of firewalls, switching, routers and wireless. Solid experience in problem analysis and resolution. Must be organised and have excellent time management skills where critical thinking and strong problem- solving skills are required for success. Innovative thinker who is positive, proactive, and readily embraces challenges. Ability to handle clients of varying ability professionally and effectively. Strong written and verbal communication skills. At least 2 years 2nd/3rd line networking experience in a technical support/design environment. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.