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React Recruitment
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Dartford, Kent
IT Support Specialist
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Salary: From £20,000 to £24,000 per annum |
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Overview
Our prestigious Client based on the Crossways Business Park, Dartford is seeking an IT Support Specialist. The role is responsible for the coordination and support for IT related issues e.g. Level 1 and Level 2 service desk calls/activities, especially in the areas of desktop/laptop computers, network infrastructure, office automation applications, and end-user assistance for all assigned applications/processes supported by the Client. This position requires a high level of customer service and the ability to resolve problems in a logical, timely and efficient manner. Position Requirements · Understanding of Windows Desktop Operating Systems (Windows 10) · Understanding of Microsoft Office Suite · Understanding of Office 365 for email and Teams. · Understanding of Desktop/Laptop computer hardware. · Basic understanding of Networking technologies · Strong Oral and Written communications skills · Strong technical acumen to quickly ascertain new technologies and techniques. · Ability to communicate effectively dealing with internal and external customers and vendors. · Ability to be in the office out of standard hours if required · Ability to travel to remote offices if required · Must be flexible to work over the 7.5 hour days when required. Primary Position Responsibilities: · Provides overall support for IT related issues during normal business hours (8am to 4pm, 9am-5pm). · Installation and maintenance of personal computers, printers, and mobile devices support including iPhone. · General understanding of the configuration and management of the Co’s network and Windows Server infrastructure. · Assist users in making more effective use of desktop systems and mobile devices while investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation. · Maintains individual technical expertise in the rapidly changing technology. · Performs special projects as deemed necessary by the IT team. · Look for innovative ideas / areas to help the Service Desk team become more efficient · Create and follow change control processes as required · Update internal Knowledge Base system Education Requirements: Good level of secondary education, ideally recognized industry certification(s) Our client offers an excellent benefits package, the role works rotating shifts Week one:8am to 4pm Week two:9am to 5pm £20-24K pa This job was originally posted as www.totaljobs.com/job/89921186