Customer Service Desk Analyst

Are you within a Customer Service role looking to progress your career? Join this fantastic company in Uckfield , if you have previous experience within Customer Service or Helpdesk , for this Customer Service Desk Analyst role. Within this Customer Service Desk Analyst role, you will be supporting the business via the Service Desk where you will be required to work a shift rota, receiving a fantastic salary and benefits including bonuses, staff gifts, free parking, 20 days holiday plus bank holidays, as well as additional time off over Christmas, death in service and 5% non-contributory pension. There is also a canteen on site. My client is looking for someone who is enthusiastic, with good customer service skills and a desire to work within IT. Responsibilities of the Customer Service Desk Analyst includes: Responding to customers when service issues are detected. Manage successfully the communication with customers through Various means; phone, email and help desk tickets. Logging and keeping records of customer issues and solutions in the helpdesk ticket systems. Communication with second/third line support and escalate service issues to the appropriate level. You will be able to have a good level of IT literacy and be able to learn new software systems quickly. Use remote access software to assist customers and help fix issues. Updating self-help documents so customers and colleagues can fix problems themselves. Liaise with third party providers to help achieve a swift and satisfactory outcome for customers. A willingness to develop knowledge across the company and support where required. Take ownership of customer problems and be proactive when dealing. Must possess exceptional communication skills. Resilient with focus on customer satisfaction. Ability to collaborate with internal and external stakeholders. Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis. Meeting SLA's as agreed within yearly objectives. Knowledge and Skills Required for the Customer Service Desk Analyst: Excellent communication skills, both written and oral. Required to be able to travel to any Global location Self-motivated and can work as part of a team. Have good IT skills, knowledge of Microsoft Office, Active directory, Share point and Dynamic 365 Good Customer Service skills Excellent telephone manner Maintain a high level of service to the customer and business My client offers a fantastic working environment with excellent training and support in order to further enhance your career. Sound interesting? Apply Today Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies . YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. YourRecruit Limited is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/89652536