IT Service Desk Analyst

YourRecruit Ltd ,
Uckfield, East Sussex
More Details
Salary: £22000 - £25000 per annum

Overview

Are you working within a Customer Service role looking to further develop and progress your career within IT? Join this fantastic company in Uckfield if you have experience in Customer Service with a passion in IT, for this IT Service Desk Agent position. Within this IT Service Desk Agent role, you will be supporting the business via the Service Desk receiving a fantastic salary and benefits including bonuses, staff gifts, free parking, 20 days holiday plus bank holidays, as well as additional time off over Christmas, death in service and 5% non-contributory pension. There is also a canteen on site. Shift rota basis: My client is looking for someone who is enthusiastic, with good customer service skills and a desire to work within IT. Responsibilities of the IT Service Desk Analyst includes: Responding to customers when service issues are detected. Manage successfully the communication with customers through Various means; phone, email and help desk tickets. Logging and keeping records of customer issues and solutions in the helpdesk ticket systems. You will be able to have a good level of IT literacy and be able to learn new software systems quickly. Use remote access software to assist customers and help fix issues. Liaise with third party providers to help achieve a swift and satisfactory outcome for customers. Take ownership of customer problems and be proactive when dealing. Ability to collaborate with internal and external stakeholders. Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis. Meeting SLA's as agreed within yearly objectives. Knowledge and Skills Required for the IT Service Desk Analyst: Excellent communication skills, both written and verbally. Knowledge of MS Office, Email, Word and Excel Desirable: Dynamics Self-motivated and can work as part of a team. Have good IT skills, knowledge of Microsoft Office, Active directory, Share point and Dynamic 365 Excellent Customer Service skills and telephone manner Required to be able to travel to any Global location My client offers a fantastic working environment with excellent training and support in order to further enhance your career. Sound interesting? Apply Today Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies . YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. YourRecruit Limited is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/89652455

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