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Morson Human Resources Limited
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Preston, Lancashire
Administrator
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Contract Type: Contract |
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Salary: £8.83 per hour |
Overview
A new opportunity is now available for an administrator to join the Reward Services Professional team at BAE Systems. You will be responding to queries and handling requests for service via telephone and email. Providing advice and guidance relating to Mobility and Benefits processes handled by the Reward Services Team, which includes but is not limited to, the company car scheme, share schemes, healthcare scheme, job evaluation, relocation, secondment, long service awards, cycle2work scheme and recognition activities. Tasks - Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised. - Handling requests which relate to Reward Services processes to agreed service level specifications and accuracy measures. - Achievement of individual and team quality performance measures and standards. - Responding to and resolving email and telephone queries and providing relevant advice, in line with policy. - Taking ownership and responsibility of requests and queries from initial request to resolution. - Building and developing effective and collaborative relationships with colleagues and customers. - Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines. - Supporting continuous improvement projects and implementation of new processes within the Reward Services Team. Responsibilities Customer Service experience Strong Administration background Knowledge of HR administration is desirable Experience of working with customers' Ability to work at a fast pace, whilst maintaining the highest standards of accuracy Excellent interpersonal, teamwork and communications skills Ability to prioritise own workload Proven experience of working in an environment with conflicting priorities Ability to interpret customer policies and procedures. Personal credibility and professional confidence Ability to build excellent relationships Intermediate IT skills, in particular MS Word and MS Excel and knowledge of MS Access Minimum 4 GCSE's at Grade C or above including Mathematics and English Morson is acting as an employment business in relation to this vacancy. Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control