Hospital Discharge Administrator/Adviser

Hospital Discharge Administrator/Adviser Location: County Hospital Stafford, Stafford ST16 you will also be required to work at Royal Stoke University Hospital, Stoke on Trent ST4 and other locations across Staffordshire Salary: £19,396 to £24,000 DOE Hours: 40hrs per week - Monday-Friday Interested in working in Hospital Discharge? Do you own your own car and hold a full current driving licence? We will need you to undergo an enhanced check with the Disclosure and Barring Service. You will be required to work at County Hospital Stafford, Stafford ST16 and Royal Stoke University Hospital, Stoke on Trent ST4 and other locations across Staffordshire Are you looking for a new role that will allow you to demonstrate your outstanding administrative abilities? Are you looking for a role that makes a difference every day to the lives of others? If you have an eye for detail, a strong personality and the desire to push forward this is the role for you. CHS Healthcare/Carehome Selection has been a trusted provider to the NHS since 1995 and we pride ourselves on being a successful, dynamic and growing company. We are the largest independent Care Coordinator in the UK, with a large and ever-growing portfolio of work/contracts with the NHS. About the role: You will be working closely with hospital discharge teams/social services in a varied role: • Sourcing both short term and long-term care home placements/packages of care for clients working towards a quick, safe and correct discharge plan for patients. • Sourcing care to cater for a variety of needs, including complex physical disabilities, challenging behaviour and mental health. • Liaising with care homes, care agencies, senior health and social care staff, patients and their families. • Meeting and working with families, often at a great time of stress. You will need to work with them in a sensitive and empathetic way. • Sharing updates and acting as the link between services and service users. • Visiting care homes and building relationships with home managers and their teams. • Working across multiple locations. • Participating in hospital tracking/stranded/super stranded meetings. • Building knowledge of the NHS in order to understand the pressures and importance of timely discharges. Key skills required: • Highly driven / motivated. • Strong interpersonal skills and an ability to adapt your approach to suit a diverse audience. • Administration - you must take pride in the quality of your work and protect the sensitive data you will be handling / exposed to. • High attention to detail. • Confident user of systems/databases/Microsoft Office. • Excellent organisation / time management. • Problem solver / able to use own initiative / ability to adapt to change quickly. • Able to work in challenging environments. • Natural multitasker and ability to prioritise workload. • Proactive rather than responsive. • Confident in managing complex queries / situations. • Calm under pressure. • Keen to exceed expectations / targets. • Able to follow processes. • Forward thinking with a persuasive and positive, can-do manner. • Desire to learn and develop through feedback. • Flexible. • A genuine team player. What we offer: • Salary £19,396 to £24,000 dependent on experience • Full induction programme with ongoing training and development • Our accredited Continuing Healthcare Education Module • Enrolment to the CHS Pension Scheme • 22 days annual leave plus bank holidays, rising after 3 completed years’ service • Staff Treats, offering access to 3,000 benefits and discounts • Eye Care Plan • Free flu vaccinations • CHS Healthcare are also signed to the Working for Carers Charter Next steps Please include your mobile number on your CV as you will be sent a text if you are shortlisted to take part in a structured competency-based telephone interview Closing Date for applications is 2nd March 2020 Face to Face interviews will be held on Wednesday 11th March 2020 Due to the high volume of applications, we are unable to respond to candidates who are not shortlisted. Please therefore assume your application is unsuccessful if we have not contacted you three weeks following the closing date. No Agencies Please.