Guest Service Manager - Ibis Styles Leeds City Centre Arena

Ibis Styles Leeds ,
Leeds, West Yorkshire
More Details

Overview

Looking for a company where you can develop , are encouraged to provide impressive customer service (both internally and externally), show you care, be empowered to WOW What are we looking for? We now have a great opportunity to recruit an experienced Guest Services Manager who has worked in a similar sized property, and will thrive on supporting the running of this very succesful hotel. Reporting directly to the General Manager you will take responsibility in assisting with the Hotel's operational areas e.g. overseeing Reception, Night Team, Housekeeping plus Food and Beverage within the hotel. As Guest Services Manager , your key responsibilities will be performing management operational duties on a day to day basis within the hotel, in line with company policy and brand standards. You will assist in maximising all areas of profitability, through increased revenue generation and productivity to ensure the highest levels of customer satisfaction in the hotel. You will be responsible for ensuring all Health and Safety requirements are met for each department and will deputise in the Senior Guest Services Manager absence. You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards. Key Task will involve the following: Assist in Leading and developing the Front Office/Hotel F&B Team to ensure effective delivery of sales and high standards of customer service. To be able to act as Duty Manager, ensuring that all departments are fully staffed in accordance with daily/weekly business levels Ensuring clear and straightforward communication is maintained through the Front of House and all other Operational departments. To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team. To oversee housekeeping, ensuring all standards are maintained in line with brand standards and company procedures. All policies and procedures are adhered to in line with Company standards and Financial Audit Results. . How do we Reward you? Great rewards are aligned to joining our portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience your own brand benefits, World Wide Plus we have a very successful Training Academy that awaits you, to support your development and career across all brands. So So if you have a great personality, are results driven, and can be a valued team member, especially during pressured times, then we want to hear from you “In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check” About Ibis Styles Leeds Ibis Styles Leeds City Centre Arena is ideally situated for easy access to bars, restaurants and shopping plus attractions like the First Direct Arena and John Lewis at Victoria Gate. The hotel décor is inspired by Yorkshire culture but with a modern twist. All of the 134 stylish Bedrooms are contemporary in design with your comfort in mind. This job was originally posted as www.caterer.com/job/89816784

People also viewed