Service Delivery Analyst

The One Group ,
Cambridge, Cambridgeshire
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Are you all about customer service? Want to join an FMCG with Globally recognised produce? 30 or 40 hour weeks available…You decide Service Delivery Analyst £25,000 Cambridge Summary: The direction for this role is "is zero shorts, zero short codes". The purpose of this is to ensure that our Customers receive what they want and when they want it; and the risk to the Business of write-off and loss is minimised to the target of zero. To this end, the role of Service Delivery Analyst is to work closely with our Customers, 3PL providers, Production Planners and Material Planners to ensure we achieve an OTIF score of 98.5% or greater to all Customers. The Role: Responsibilities: From an order to cash perspective, ensuring that key processes are followed specifically: Order management Working with Customer Services to manage Customer uplifts and various tasks. Running ATP (Available To Promise) and acting on the outcome. For example, arranging stock transfers or chasing QA releases etc. Communicating with our Customers when orders are being shorted / amended. Amending orders on M3 to reflect accurately the availability and planned sales, recording and being able to report on shortage reasons on a periodic / ad-hoc basis Managing FTA, Wasted Journey order suspension within M3. Action the SA (Short Allocated) report that our 3PL provider issues and act as per ATP Reporting periodically (daily, weekly, monthly, annually) on all shortages (Short Shipped) to the Business - and using insights to drive improvements Interface reconciliation and resolving stock discrepancies daily. Able to record and report on root causes and driving behaviours to put permanent fixes in place. This requires cross-functional working and relationship development. Ad-hoc reporting on Service, Customer insights, predicting outcomes etc. Stock reporting and tracking - generating KPI's that measure stock levels and the direction of travel. Flagging risks or opportunities to your line manager. Distribution of service reports to communicate any gaps to service and causals Using internal and external tools to provide insights on Customer behaviours (EPOS tracking etc). Monitor NPD launches on a 4/8/12 week basis to track and report on success or otherwise. Monitoring, measuring, reporting and escalations of SARS (stock at risk) via Sales Teams and FDM. Monitoring, measuring, reporting Part Pallets. Ad-hoc visits to customer sites Experience Required: Experience in a similar working environment 1 Years in a FMCG position Supply chain knowledge and understanding Ability to communicate with all levels, from customers to internal stakeholders Excellent time management Self-motivated With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical. Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands. We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace. This isn't just recruitment, it's: Recruitment as it should be. For more information, call us or visit our website at www.theonegroup.co.uk

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