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Hamlin Knight Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
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Reading, Berkshire
Customer Service Advisor - Bathrooms and Kitchens
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Our client are well established experts with over 60 years experience in their field. They are currently recruiting for a Door Expert based in Reading, Berkshire The role is to support the Branch Manager with the following tasks: Sales Duties Deliver excellent customer service that exceeds all customer's expectations. Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible. Dealing with customer's orders and queries in a confident, efficient and professional manner. Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given) Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc. Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels. Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly. Resolving any customer issues/enquiries to a satisfactory conclusion. Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off). Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented. Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise. Ensure all promises made to customers are realistic, achievable and are completed. Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager. General Duties include: Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day. Prepare and assist with stock-takes adhering to Company procedure. Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to. Assist with the training and development of all new recruits. Report any Health and Safety issues to your line manager. Take on any reasonable ad hoc duties to ensure the smooth running of The Company. Shift Pattern including every other weekend. Mon -Fri 8.00 - 17.00 Sat 9.00 - 17.00 Sun 10.00 - 16.00 Experience needed: Ideally customer service experience within an DIY/retail store Please note, if you respond to this advertisement and you do not hear back from us within 5 working days, you will unfortunately have been unsuccessful on this occasion.