Int Admissions Administrator - Temp Cover

Unitemps ,
Northampton, Northamptonshire
More Details
Contract Type: Contract
Salary: £10.1 per hour

Overview

Role This role is full time 37 hours per week, between Monday and Friday. This role is temporary, initially until the end of April 2020. The purpose of the role is to be part of the University’s admissions service meeting the needs of applicants, tutors and other professional staff. To take responsibility for the accurate and expedient administration of all applications. Within the overall team structure, to take responsibility for and develop a comprehensive understanding of, a portfolio of assigned courses. To be a source of expertise on admissions matters and be able to provide concise and accurate information to applicants and staff. Duties and responsibilities • Receive and process applications for the University against given criteria including non-EU qualifications. • Maintain the electronic student record including processing changes in a student’s personal details, course transfers, suspensions of study, withdrawals etc. • Process module choice forms for new students in accordance with standard procedures, checking legitimacy of student choices. • Produce standard reports from the student record system using reporting tool and use spreadsheets. • Maintain students’ files including recording of email and telephone communications. • Word-process letters and other documents using set templates as well as drafting individual letters. • Provide standard advice and guidance on regulation and policy. • Provide standard advice and guidance on applicant admissions as appropriate. • Respond effectively to general enquiries from internal and external stakeholders. • Receive and mail information electronically. • Use tracking and monitoring mechanisms. • Liaise with internal departments e.g. Marketing, International Student Services, Student Admin teams, Academic tutors, School staff and the wider Admissions team. • Participate in cross-departmental and institutional activities e.g. ceremonies, enrolment, Clearing, Applicant Visit days and Open Days. Operational Expectations • 100% accuracy on data entry to the student record system following checking procedure. • Take ownership of day-to-day operational issues/anomalies and propose solutions. • In providing advice and guidance on applicant admission be able to identify what is or is not within own competence. • Follow standard procedures. • Provide a quality customer service to internal and external stakeholders. • Take responsibility for the quality and accuracy of own work. • Manage own diary, working independently where necessary. • Act as an effective team member: Collect data/information to support the team. • Engage in professional development. • Develop an understanding of the HE environment. • The post holder will be expected to undertake other responsibilities and tasks as reasonably requested by the Head of International Student Recruitment: Marketing & International Relations and International Relations or Team Leader. Skills and experience 5 GCSEs (to include English) at Grade C or above, or equivalent. Working knowledge of relevant systems, e.g. databases, equipment, processes and procedures including proficiency in relevant software packages e.g. Microsoft Office. Carry out routine record keeping, filing, data inputting, cataloguing, logging and maintenance of simple databases to ensure accurate records are maintained. Prepare documents and other materials to a clear brief using established formats and standard software. Work as part of team to provide administrative or procedural support working within established procedures under clear guidance. Request basic information and/or receive and respond to everyday enquiries from/to applicants in accordance with standard procedures, referring requests outside role holder’s knowledge base to appropriate person/area to provide prompt effective service. Maintain network of contacts knowing who to liaise with on key issues. Deliver a range of administrative and/or customer services in support of existing systems or processes to an agreed standard or specification to maximise service quality and continuity. Use discretion to identify and resolve first line problems or difficulties, referring to supervisor for assistance as necessary e.g. dealing with queries regarding course information, applications and system issues. Plan and prioritise own work activities to ensure that work is completed efficiently, effectively and to deadlines. Follow procedures or precedents to ensure consistency with what has been done before. Provide informal guidance and support to colleagues. Keep team members up to date with workload issues, changes and demands in order to enable team to answer enquiries. Positive attitude and able to receive constructive feedback. Highly motivated. Willingness to take on new developments. Competent written and oral communication skills. Competent numeracy and literacy skills e.g. writing letters to an acceptable standard. Excellent telephone manner and able to convey detailed information clearly and concisely. Good organisational and time management skills. Accuracy in data inputting and data manipulation. Ability to work independently and accurately. Ability to adapt to organisational change. Ability to adapt to technological advances in the workplace. Location University of Northampton Additional information This role

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