Travel Manager

Your new company A high profile private sector organisation. Your new role The Regional Travel Manager will support the ongoing implementation project as well as provide best-in-class support to Partners and staff as they engage with the new travel program and be instrumental in helping to continue to improve the program as it matures. This organisation is modernising its professional and business services functions to improve the efficiency and effectiveness of how it delivers services to clients. One component of this transformation is the consolidation of 70 local travel programs into a global, centralised travel program. The Travel Services team is responsible for the successful implementation of a global travel program and a single global travel agency. Once implemented, they will be responsible for the ongoing operations and management of the organisations travel agency Partner: Coordinate, plan, and prepare offices in their respective regions for the transition to the new global travel program Work closely with the organisations selected travel agency to prepare each team of agents in their region to work with the organisations travellers and travel arrangers Provide impeccable internal customer service to the organisations travellers and travel arrangers as the internal point of contact for Travel Services in their respective regions Effectively and quickly intake, triage, and solve issues by engaging with the organisations selected travel agency operations team Provide basic support and resources regarding the organisations selected online travel booking tool Track, follow-up, and close all Travel Services issues raised by travellers and travel arrangers in their region, escalating when necessary Deliver regular and ad hoc travel reporting requirements within region Provide an "always open" service experience to key stakeholders around the globe, especially the risk and security team as it relates to managing the duty of care the organisation has for it's People whilst they travel on business Serve as subject matter experts regarding airlines and hotels in their respective region Support regional and global business reviews with the organisations selected travel agency What you'll need to succeed Bachelor's degree related to business and/or a related field or equivalent work experience Business Travel Management experience and expertise Experience in a legal or professional services environment is highly desirable Impeccable customer service skills including proactivity, problem-solving, and empathy Excellent collaboration skills including accepting and managing feedback from various stakeholders Experience managing and implementing travel programs and technology Affiliative, respectful, with strong presentation skills that influence with fact, reason and vision, be trustworthy, and dependable Excellent communication skills with both team members and internal business constituents and comfortable mediating between stakeholder needs, business objectives, and technical feasibility Relationship building, gaining consensus, and adoption methods Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope and stakeholders Polished and professional presentation skills Highly driven and dedicated outlook which includes flexibility and a willingness to work outside of normal business hours when required What you'll get in return In return you will get a City Centre location, an attractive negotiable salary, competitive benefits package and 09:00-17:00, Monday to Friday. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk