FM Process Owner URGENT - FTC

FM Process Ownership interfacing with 3rd party FM Providers and internal teams. This position requires the individual to be fully operational in their knowledge of Planon AMM and Helpdesk functionality as well as IWMS and operational Facilities Management experience. Client Details Global FMCG business Description Takes responsibility for onboarding third-party Facilities Management Suppliers for the AMM and Helpdesk Modules, ensuring the Suppliers have completed the 12-week onboarding plan. As part of the Competence Centre role, liaise with the Planon team as and when required to address the new requirements and operational queries during the third-party Supplier onboarding and post go-live. To ensure the Business and third-party Suppliers are aware of Planon AMM and Help Desk capabilities and seek opportunities to maximize the benefits of the platform features. Assess new functional requirements by utilizing business experience, act as an SME and advise on the practicability of alternatives by understanding technical limitations and operational realities. Reinforce AMM and Help Desk related governance. Attending Weekly and Quarterly Operational Review calls with Unilever and Planon Teams. Ownership and UAT testing of future Planon sprint-based enhancements. Working knowledge of Case Exchange technologies and Workplace SME for future case exchange projects. Facilities Management Hard Services KPI Single point of Contact Extending the current property scope of AMM and Helpdesk modules to outside of in-scope properties. Creation of AMM and Helpdesk communication material. Data Owner for AMM and Helpdesk and to grow asset management maturity across the Business. Lead the development of 'good practice' maintenance plans and ensure that third-party suppliers are operationally delivering these plans. Analyse Asset data to ensure compliance to data standards along with supporting third-party Suppliers with developing, implementing and operating tactical and strategic Asset management plans per property. As an Operational Excellence lead, drive the best practices and set up standard processes. Ensure that all processes adhere to LEAN principles and focus on Continuous Improvement. Monthly review of Work Orders & CSAT surveys to identify trend analysis and hot cells, per property, for action. Work with third-party suppliers and Service Delivery Managers to resolve these hot cells. Profile Fully functional knowledge of Planon IWMS: AMM and Helpdesk modules and familiarity with other Planon Modules (Financial, Service and Contract Management). Working experience from an organisation with established asset management systems in place. Operational Facilities Management experience with good working knowledge of maintenance, operation, design, and construction of multi-disciplinary assets. Experience of developing, implementing and operating strategic and tactical asset management plans. Project Management: Intermediate Project management Skills. Problem Solving: Problem identification and recording, classification - in terms of the impact on the business, investigation and diagnosis. Knowledge on Helpdesk, Case Management and Service Introduction process Experience working on Global, Regional and cross-functional teams. Previous delivery of LEAN Six Sigma projects would be desirable. Job Offer 12m FTC ASAP start Salary as noted