Product Assistant - Retirement (3 month FTC)

Moneybox ,
London, Greater London
More Details
Salary: £23,500 per annum

Overview

About Moneybox We are on a mission to help everyone save and invest for their future. Millions of us go through life knowing that we should be doing more to save and invest for the future. We leave it at the bottom of our to-do-list because we don’t know where to start. We are not taught how to save & invest at school, the investment industry is built to serve a wealthy minority and banks are only interested in selling products not helping us achieve outcomes. We are determined to change this by: making it easier for people to get started. offering products to suit every need. encouraging people to make the right decisions throughout their lives. bringing everything together in a service which is simple and enjoyable to use. We are already helping over 300,000 people save and invest for their future. This is just the beginning. Join us and help us change saving investing for the better Job Brief Moneybox wants to help a generation invest in their future. As part of this mission we are launching a new service to help customers track down old pensions. This is a huge problem for people - in the UK 25m people are paying into a pension and 50% of people can’t even name their pension providers You will be the first pensions 'detective’ working very closely with the Product manager of retirement. Your goal is to both help customers find their pensions and to work with the broader product team to find ways to systematise and automate the process so that we can provide the best possible 'detective’ service at scale. This is a 3 month role, and is a great way to gain hands on experience in a fast growing 'fintech’ company helping to build a brand new digital service. You’ll be trying to work out the pension provider for a broad range of employers, using a wide variety of sources, including calling employers, desk research, reading company accounts, etc. All the time you will be looking at ways to make this process more efficient, and ultimately into a service that we can scale to 100,000s of customers. What you’ll do Work directly for the product manager responsible for retirement across a range of tasks, including: Running pension provider searches against employers as customers request these Liaising with customers to keep them up to date of progress and ask for any additional information we require Work with the broader pensions operations team to ensure that we can help customers all the way through the process of locating and transferring pensions to Moneybox Work with the product manager to find ways to systematise and automate the search process where possible Who you are A driven, ambitious individual who’s looking to start their career at an exciting very fast growing company - this could be an ideal role for someone who wants to eventually work in the broader area of product management. Someone with an analytic approach and 'can do’ problem-solving attitude to help make sure we do everything we can to help track down a customer’s pension Customer-focused and able to communicate sometimes complex concepts to customers in a friendly manner. Someone who is able to pull together key concepts and patterns and then build out a systematic, scalable process Naturally personable, great communicator who has a passion for their work. Excited about being part of a fast-growing company during an exciting period of new products and features. Knows how to have fun whilst maintaining a professional outlook. Experience and skills Excellent written and spoken English Strong initiative and ability to work well both individually and as part of a team Good analytical and problem solving skills. Great communication and listening skills Meticulous attention to detail. Please read before you apply By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: jobs moneyboxapp.com

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