Digital Customer Service Consultant

Nationwide CWS ,
Northampton, Northamptonshire
More Details
Contract Type: Contract

Overview

Temporary Customer Service Consultant Digital (12-month contract temp to perm) Customer Service Consultant Digital Location: Molton Park, Northampton Full time hours - Various shift patterns - Monday to Sunday between 8am-8pm Contract: 12 months Temp to Perm Pay rate: £9.30 per hour Start Date: 24th April 2020 Our client, Nationwide, is the world's largest building society as well as one of the UK's largest savings providers and a top-three provider of mortgages in the UK. On behalf of Nationwide, AMS are looking for a Customer Service Advisor for a 12-month contract based in Northampton. But if things go well, it could become a permanent role. Nationwide aren't like a bank. They're not like other financial services companies. They're a building society. And they're building their 'society' with a sense of community and with a collective belief in the idea that we're all here to help each other. That's what Nationwide are all about and that's what makes them different. Who we're looking for If you've got a customer service background in retail, hospitality or a contact centre, if you're a confident communicator and looking to take on a new challenge in an established business, there's really no better place for you. As a Customer Service Advisor at Nationwide, you'll be making their members' lives easier and helping them to make the big decisions for their future. What you'll be doing As a Digital Customer Service Advisor you'll respond to enquiries through secure messaging and webchat within our friendly Digital team. This team receives inquiries for lots of different reasons. Customers may want to discuss their financial options, discuss bereavement cases, or enquire about internet banking. As the first point of contact for our customers, you will adapt your communication style as necessary, while exceeding customer expectations and delivering a personable and knowledgeable service. Why work for Nationwide? Nationwide is the world's largest building society. But, however large they grow, they will never lose sight of what makes them different: their commitment to their members and to building their society in the right way. Nationwide's goal is to be more than a business. They want to be known as an organisation that is always open, honest and trustworthy, where people are helped, supported and loyal. The role of a Customer Service Advisor is integral to Nationwide's business, therefore we are looking for candidates who are immediately available and are able to start in assignment quickly. We welcome applications from all sections of the community. Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business. Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources

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