Administration Executive

Administration Executive - Spider is advertising on behalf of a company founded in 2006, they have successfully grown their award-winning business now represent over 400 stylish places to stay in Suffolk. They are looking for an enthusiastic, experienced Administration Executive to join them on a permanent basis based in Woodbridge, Suffolk. As an Administration Executive, your responsibilities will be to provide full and efficient administrative, customer service and receptionist duties to the team and Directors of the company. Supporting the Customer Service Manager to deliver the highest level of customer experience to colleagues, clients, suppliers and guests at all stages of the customer journey and by all methods of communication. This will be fulfilled with effective administration tasks both internally and externally. Internally involves process, policy, presentation and visitor welfare. Externally involves communication (inc social media), delivery and point-of-contact. Other key duties include: The highest level of customer service provided at all times. Exceptional administration support provided to the Sales, Customer Service and Property Recruitment teams always, i.e. Finance and Marketing fully supported as and when required. Continual review and improvement of existing processes. Company targets achieved at individual and team levels. Complaint resolution support. Customer satisfaction targets achieved (client and guest) PA support to Directors and Senior Management The highest level of hospitality provided to all visitors to BoS HQ. The ideal candidate will have the following skills and attributes: Exceptional customer service skills. Excellent communication and influencing skills, both written and verbal. Strong organisational skills. Ability to plan, prioritise and manage workload to meet deadlines. Strong attention to detail and accurate processing skills. Ability to build relationships, both internally and externally. Pleasant, professional and proficient always. Confident and calm under pressure. Self-motivated and committed to personal excellence. Experience with Microsoft Office packages. This is a full-time permanent role. In return, they are offering a competitive salary (depending on experience). You will be required during busy periods to cover on-call and Saturday duties on a rota basis. If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up to date CV as soon as possible. We look forward to hearing from you. No Recruitment Agencies please This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond. Additional keywords: administration, customer service, administrator, executive role Here at Spider, we take your privacy seriously. When you apply, we shall process your details and pass your application to this particular company for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. We will also request additional consent directly from you before submitting your personal information to any other recruiting company who are working directly with Spider for recruitment or recruitment advertising purposes should this particular application be unsuccessful. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your dream job or offering career- related advice. For our full Privacy Policy please view our website.