Deskside Support Engineer

· Experience of Deskside Level 2 troubleshooting · Preferred if have experience in leading teams of 4-8 deskside engineers · Ability to interact with customers to ensure that the service is efficient and responsive · Provide SME support analytically to a successful conclusion · Ability to interact with cross functional teams of EUC to provide support on any due diligence required to perform the solutioning of the of field services/deskside support project architecture · A self-starter with ability to work on their own initiative Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc. · Substantial experience Desktop, Workstations, Notebooks and Printers management · Supporting Windows core technologies · Collaboration experience including remote control of PCs and video conferencing knowledge · Deliverables to include ensuring the proper levels of run and maintain support · Strong Microsoft Office skills (Outlook, Word, and Excel) · Thorough understanding of Outlook's calendaring tool · Understanding of Exchange functional accounts and how they are used within Microsoft technologies · Strong customer handling skills · Strong written and verbal communication skills (English language) PMP/ Prince2/ ITIL carries an edge will be added advantage This job was originally posted as www.totaljobs.com/job/89961675