Biomedical Application Support Analyst

Biomedical Application Support Analyst - £25,000 - £32,000 plus excellent benefits and career opportunities. This a great opportunity for a candidate with a good Biomedical Sciences degree, coupled with Pathology experience and a passion for technology / IT to join a software company in Chertsey who provide systems which help healthcare professionals test, diagnose and treat millions of patients every day, helping save or improve their quality of life. The successful candidate will have the opportunity to build on their Biomedical Sciences skills to develop your career in a dynamic Pathology support environment. Our Services team promotes an excellent environment to learn in, a strong promotional environment for you to work with while building your technical knowledge and providing access to industry leading technical certification. Duties/attributes: Providing in-depth and direct support to customers via phone / email / web to resolve complex issues Analyse and understand the problem reported by the customer and bring to a resolution Document problems accurately and completely, their solutions, and defects in our trouble ticketing and internal service workflow systems Investigate and provide workarounds as applicable, or escalate and coordinate serious issues or bugs with Development and testing while managing and supporting the client through the process Manage workload efficiently while being able to resolve time-critical situations professionally and prioritise accordingly Learn the technologies required for supporting the products Create Knowledge Base articles (FAQ/Solutions) that have repeat value Working with software that is at the forefront of patient care Any experience within a Pathology Lab, Digital Pathology, Pathology IT Support Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. This job was originally posted as www.totaljobs.com/job/89962657