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83zero Ltd
,
Reading, Berkshire
Technical Support
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Technical Support (Permanent) Location: Reading (central) Salary: £20,000 - £25,000 Pension, Private Health Insurance, 25 days paid holiday Our client is looking to expand their team of hard working, bright technology enthusiasts to enable them to continue to deliver excellent service to their rapidly growing customer base. If you are tenacious, have a passion for technology and are looking for a serious career within a fast-paced, energetic and fun environment, where hard-work, initiative and commitment are rewarded, and where there is a proven track record of career progression, then keep reading Key Responsibilities Ability to provide a high level of support to customers at all times Diagnosing, troubleshooting and resolving technical issues via email, telephone and remote sessions Working within a technical support environment Provide internal and external support Work as part of an on-call rota providing out of hours’ support Job Requirements Knowledge and/or interest in I.T. technologies Demonstrate strong presentation, communication and organisational skills Ability to work as part of a technical support team IT related qualification or experience Preferred skills or experience : Knowledge of Networking technologies, especially cloud-based Good communication skills and the ability to support customers telephonically. Windows Server Administration tasks and processes Programming language and/or scripting skills Driving licence and reliable vehicle to travel to work and customer visits Understanding of relevant ITIL best practices and ISO certifications click 'APPLY’