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Actis Recruitment Limited
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Luton, Bedfordshire
Software Support Consultant - Application Software
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Salary: Up to £32,000 per annum plus share ownership scheme pus benefits |
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Overview
Application Support Consultant -Bespoke Application Software – to 32k, based Luton / Dunstable area. This Bedfordshire based company develop and market a range of software applications used by Local Authorities and Utilities and has an enviable record for delivering quality solutions. They are an employee owned company with a record of consistent growth In a team environment your role as application support analyst will involve the provision of Telephone & Remote Support to customers on large scale bespoke software applications, both on premises and Managed Software Services environments. · Advising on product functionality to customers to allow them to get best use of software · Recording/ analysing/ resolving faults, taking ownership of issues, escalating where appropriate · Liaising with internal (development, technical and consultancy) teams · To be flexible and assist other teams when necessary · QA Testing of software · Maintaining customer records and the production of product related material to assist customers in the effective operation of systems / software. Comprehensive training will be provided on our client’s software applications. PERSON SKILLS · Experience supporting large scale, application software (preferably bespoke software) · Ability to handle multiple work streams and liaise with staff at all levels. · Excellent diagnostic and troubleshooting ability · Good communication skills both written and verbal · Ideally with experience of working to SLA’s and an understanding of ITIL and ISO 27001. Excellent opportunity to join a secure, profitable and expanding organisation as a software support consultant. Salary to c£32,000 dependent on experience. Please note that you must live or be prepared to relocate to reasonable commuting distance of the Luton / Dunstable area. to £32,000 share ownership scheme benefits This job was originally posted as www.totaljobs.com/job/89230467