Customer Service Manager

Our client, a nationwide organisation, based in Surbiton are currently looking for a Customer Service Manager to join their team. The customer service department is a crucial part of their business and they are looking for a passionate and experienced candidate to be able to come in and help develop and grow the department. This is an ideal role for someone with previous customer service experience looking to take a step from supervisor into a Management position. They are looking for a pro-active, confident person with excellent communication skills. If you have up-sold products and services in a previous role would be an advantage. Your main responsibilities would include - Overseeing the departments employees - providing training, mentoring and increasing performance. - Monitoring and reporting on the department's performance. - Overseeing the hiring process - from interview to induction training. If you have the relevant experience and you would like to be considered for this role please apply today Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.