35073 - Client Services Representative

CLIENT SERVICES REPRESENTATIVE MANCHESTER 6 MONTH INITIAL CONTRACT Pontoon has an exciting opportunity for a Client Services Representative to join our global financial services client based in Manchester on an initial 6-month assignment. Our client has served UK customers for over 50 years with their financial needs. Their services include asset servicing, asset management, private equity and hedge fund administration, broker-dealer services, depositary receipts, corporate trust and treasury services. Act as the focal point of contact between the Global Custody clients and the business, ensuring the timely resolution of all client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process Day to Day Responsibilities: Co-ordinate the provision of high-quality services to internal and external clients ensuring effective issue resolution and maintenance of and an in-depth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced. Respond to all client queries and issues, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in the department and assist in its continued growth. Work collaboratively and on a timely basis with managers to review operational controls, conduct root-cause analysis and implement remediation activities emanating from operating incidents and near-miss events. Understand the key operational risks and the associated controls applicable to the Business Unit and follow all Business Unit operational procedures and other directive controls (eg. checklists) as designed. What I'm looking for: Experience of using Windows applications, Word, Excel and Outlook. A good knowledge of internal systems such as GSP, CMS and PSS are preferable. Experience in a client facing financial role The ability to work under pressure, manage priorities and act as an advocate on behalf of both internal and external clients. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.