Coronavirus Call Handler - Bristol

Coronovirus Call Handler Location: Bristol Job Type: Temporary Duration of temporary booking: This is a temporary ongoing role with no end date specified at this stage Start date: ASAP Training details: 1 day to start on Monday 16th March 2020 Working days and hours: 5 our of 7 days per week, Monday - Fridays - 25 hours per week Working shifts between 6am to 9pm (25 hours per week) Our client may consider suitable interested applicants to work additional hours or weekends Essential: Candidates must be flexibility to work Monday to Fridays between the hours of 6am - 9pm Pay Rates: Mon - Fridays - £10 umbrella per hour Job Information Our client is looking for candidates with strong customer service and administration experience to deliver an efficient appointments service for face to face consultations in accordance with agreed protocols. Main Duties Dealing with a high volume of inbound calls from the public regarding the Coronavirus The assessment of patients’ needs supported by local policies and Decision support computer software to ensure that patients are prioritised appropriately and directed to the correct end point. Liaising with other agencies and healthcare providers to ensure patients are appropriately directed. To keep accurate records of clinical enquiries to the service. To adhere to, and maintain an up to date, knowledge local policies and procedures. Support the implementation of new policies and procedures as required To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care. To display effective keyboard and work processing skills by: To perform general administrative duties, when workload Actively participate in continuous quality improvement measures including self-review. To support line management through undertaking additional delegated administrative tasks when required to support effective service delivery, e.g. entering information onto existing databases. To provide simple health information advice in line with NHS policies and approved sources. Essential Requirements Previous Call Handler experience ( desirable) Previous customer service and administration experience (ideally gained within a healthcare environment) Experience dealing with a high volume of inbound calls Previous experience working in a medical and healthcare environment (advantageous) The skill and ability to deal with stressful and high pressured inbound coronovirus calls Skill and experience to remain calm in crisis situations Ability to deal effectively with difficult and stressed individuals and customers Please Note: Candidates must have a current in date DBS in place in order to commence employment. If you do not currently hold an in date enhanced DBS, this may be applied for during your application process.