IT Support Engineer

INTEC SELECT LIMITED ,
Reigate, Surrey
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

IT Support Engineer - 1st, 2nd Line Support An excellent opportunity has arisen with a leading financial for an Infrastructure Engineer to support their users and infrastructure environment. Role: • Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Skype, and face-to-face. • Administer the internal ticketing system and act upon requests for change and system access. • Diagnose a wide range of issues, from the user desktop environment to server-side applications. • Be able to spot potential technical vulnerabilities and suggest resolution. • Pro-actively monitor systems and take preventative measures to reduce system downtime. • Highlight possible trends from re-occurring incidents. • Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid customers. • Work collaboratively with third party support services on diagnosing and troubleshooting issues. Requirements: • Strong 1st line technical help desk experience (1 years ) with proven track record of support. • Excellent experience with Microsoft technologies with a focus on end-user administration and client workstation support: • Windows 7 and Windows 10 desktop support experience in a business environment. • Active Directory administration. • MS Exchange administration. • Good knowledge of managing mobile devices in a business environment, ideally Apple iOS devices. • Knowledge of procedural best practice in a help desk environment. Desirable: • 2nd line technical support experience. • Experience of working within a change control environment and/or financial institution. • Administration of Windows Server 2008 - 2016. • Exposure to Microsoft Sever 2012-2016 • Administration of VoIP telephony platforms, ideally Avaya. • Management of workstations using systems such as System Center Configuration Manager, WDS, and WSUS. • Exposure to virtualised system management e.g. VMware, Hyper-V etc. Benefits: •£25k-32K salary based on skills and experience • Competitive bonus scheme • Excellent pension • Life assurance • Flexible working • Career progression • Excellent package and many more

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