Digital Service and Support Advisor

Are you an experienced Customer Service professional looking to take on a new challenge? Here are a few reasons why our Digital Service and Support Advisor's love working for Onecom: 20 days holiday increasing to 25 days, plus bank holidays day off for birthday Up to 12 paid hours a year ‘My Time' Performance related bonus paid monthly and Length of service awards Vodafone Employee Advantage discount Discount on Samsung products (up to 60%), gym membership and subsidised Fitbit Trade price stock for staff members for all the latest gadgets Annual events including the Christmas Party Quarterly employee reward programme and employee of the year awards Enhanced Maternity pay (based on length of service) Cycle to work scheme & eye-care vouchers The Digital Service and Support Advisor Role The Digital Service and Support Advisor will provide an outstanding and consistent level of service to existing Onecom customers, responding to issues, queries and complaints on a first contact resolution. As well as: Perform analysis of payments made to customers as a credit or goodwill gesture Sort and allocate postal cancellations, transfers, returns and complaints Manage customer returns received from the Service team on a daily basis Facilitate payment returns as part of the cancellation process Provide real time support for customers through Live Agent and WhatsApp Perform checks on changes to customers price plans, identifying and highlighting any errors Perform credit checks for new customer accounts Action administrative changes on business accounts with Vodafone Arrange handset exchanges as part of the sales process Respond to customer emails and out-of-hours tickets by phone and email Order processing for business accounts Ad-hoc support to business accounts for urgent and/or larger scale tasks The ideal Digital Service and Support Advisor: Previous Customer Service experience; Passionate about providing an excellent service with every customer interaction; Strong written and verbal communication skills; Strong IT skills and use of programs including Excel, Word and CRM systems; Accuracy and attention to detail; and Enjoy working in a fast-paced team environment. About Onecom Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections. It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017. If you feel you have the countabilities and passion to excel in our role of Digital Service and Support Advisor, we'd love to hear from you; click APPLY now This role is office based and located at our Head Office in Whiteley. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. This job was originally posted as www.totaljobs.com/job/89727702