Application Support Analyst

Become an Application Support Analyst with Capita Intelligent Communications in Mansfield, Nottinghamshire: An excellent opportunity for an Application Support Specialist to join our team to participate in the technical design, development and implementation of web-based application systems. What you will do: Developing web-based applications or systems while adhering to development specifications. Assisting in creating test scenarios and running tests to improve performance of web-based-applications. Supporting and facilitating the posting of data, programs, forms, HTML pages and graphic images for existing and new applications. Generating technical documentation on installation and operation procedures for end users. About you: Proven experience working in an application and production support environment. Basic understanding of Windows, Linux, Networking and cloud infrastructure Good application support and scripting skills Ideally hands on knowledge of Microsoft Azure preferably PAAS and SAAS Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem management. Effective in handling communications across business and technology partners at varying levels across a medium to large scale enterprise. Prior experience in large scale enterprise application support, capacity planning, optimization, re-engineering, performance fine-tuning and cost optimization Demonstrate accountability, independent initiatives and willingness to lead and work with teams across multiple locations Flexible and being able to handle time effectively. Ability to manage change and release implementation, review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed. Excellent strategic analysis, problem solving, issue resolution and decision-making skills Ability to build positive relationships in a multi-cultural environment across all levels within the business. Database Microsoft SQL MySQL Programming Languages and Middleware A good understanding of one or more scripting languages, e.g. PowerShell, Python, etc XML, API, JSON SOAP, REST, etc Ideally EDMS systems such Columbus Macro4 Ideally Azure Services Ideally Workflow/RPA systems Able to work and understand a variety of different core business applications and platforms About Capita Intelligent Communications (CIC) Capita Intelligent Communications can help businesses with their digital journey. By automating their internal business processes and introducing solutions that bridge their existing IT infrastructures, they can deliver scalable changes that provide immediate impact without the headache of significant upfront investment. They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? A competitive basic salary 23 days holiday (rising to 25 days after 2 years and to 27 days after 5 years) Pension, medical and life assurance, holiday buy and plenty more Don't underestimate the fact that you'll also be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless What we hope you will do next Help us find out more about you by completing our short application process - click apply now.