Second Line Support Engineer

NEW OPPORTUNITY - 2nd Line Support Engineer - Permanent - Full Time - BRAND NEW Location: Corsham - Easy commutable from Bristol, Bath, Swindon, Bradford-on-Avon, Malmesbury, Chippenham, Salary: Up to £28K plus benefits - Lots of opportunity for Career Progression and Upskilling Key Skills: 2nd line, second line, support engineer, windows server, office 365, cisco, vmware, hyper v, support, IT support Accountabilities: - Respond to request for technical assistance via phone and electronically - Diagnose and resolve technical hardware and software issues in a timely concise and informative manner - Hardware fault analysis and repair when required - Attend customer sites and provide IT Support as directed by the customer - Completion of project documentation, PID and test report - Completion of ticket services in a timely, concise and informative manner - Follow and maintain ITIL processes The Candidate Will: - Identify and escalate situations requiring urgent attention - Liaise with customer services to track job progress and completion - Take ownership of customer problems - Have commercial experience with Windows Servers, Office 365 and have knowledge of cisco and VMware or similar NEW OPPORTUNITY - 2nd Line Support Engineer - Permanent - Full Time - BRAND NEW Location: Corsham - Easy commutable from Bristol, Bath, Swindon, Bradford-on-Avon, Malmesbury, Chippenham, Salary: Up to £28K plus benefits - Lots of opportunity for Career Progression and Upskilling Key Skills: 2nd line, second line, support engineer, windows server, office 365, cisco, vmware, hyper v, support, IT support This job was originally posted as www.cwjobs.co.uk/job/89952830