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Parkside Accounting and Finance
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Milton Keynes, Buckinghamshire
Nights Customer Experience Representative
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Job Type: Full-time |
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Salary: £20,500 per annum |
Overview
We are working with a great client in Milton Keynes looking for people to join their growing team Hours - 20:30 - 06:30 (Fri , Sat and Sun and one in the week) What will I be doing Handling inbound calls in volume. Adherence to Customer SLAs, KPIs and standards. Responsible for upholding the relationship with both internal and external customers. Responsible for delivering excellent customer experience to all levels, every time Monitoring helpdesk inbox and dealing with queries, escalations etc. Specific Required Skills Excellent communication skills Excellent customer service skills Strong computer and database proficiency A good team player The ability to multi-task and prioritise workload Positive attitude to a changing environment Excellent attention to detail and accuracy Customer focus, empathy and understanding Meet and strive to exceed call quality KPIs Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion. We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website. Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.