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Cynosure Search Limited
,
London, Greater London
Customer Success Manager - SaaS HR software start-up
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Customer Success Manager - SaaS HR software start-up Our client is one of the fastest growing SaaS startups in Europe with 400 employees and over 4000 customers in just a few years and has recently launched in the UK to replicate the success in France, Germany and Spain. Backed by a group of highly reputable institutional investors, the company is revolutionising HR software by automating payroll and simplifying HR management for SMEs across Europe. The company’s mission is to support the digital transformation of SME's through an innovative software solution that offers a unique experience to its users. Named the most attractive startup to work for in France by LinkedIn in 2018, they're passionate and enthusiastic about their mission, and committed to maintaining a culture that cares deeply about its employees and customers. Opportunity The Customer Success Manager will play an important part in our client’s growth in London to keep strategic relationships with our large enterprise customers. The primary goal is to reduce churn and grow by developing the best customer relationships. You will be working closely with the Sales, Marketing and Product teams, as well as the other members of the Customer Success team which span across Onboarding and Customer Care. That means that the role will be cross-functional and you will get a good understanding of all parts of the business. Your role • Manage and grow a portfolio of customers • Build strong commercial relations with customers to retain them, keep strategic relationships and limit churn • Work with ZenDesk on a day-to-day basis, and work hands-on with the platform • Supporting the Head of Customer Success as you create a Customer Success Journey • Work closely with the Product and Sales team to share the clients’ feedback: you are the voice of the customer This job has been tailored for you if you have • Around 2 years of Account Management or Customer Success Experience • Have a significant sales sense to anticipate mid-term client evolutions and short-term expectations • Crazy about solutions and applications, detail-oriented and customer centric with a real ability to understand needs of HR population • Previously worked with Mid market or larger businesses who you can facilitate without over-promising • You are a problem solver and rigorous • You are organised with excellent coordination skills • You have excellent verbal and written communication skills • Experience in B2B SaaS company is a big You are meant to work together with our client i f • You are hungry for success and want to be a growing part of a fast-growing tech company • You're convinced that the company will revolutionise the SaaS HR industry • You have a positive attitude: highly motivated, with ability to be entrepreneurial, creative and intellectually curious • You have strong communication skills: written and verbal What is on offer • The incredible opportunity to join one of the fastest SaaS companies in Europe • A competitive salary, employee benefits include Vitality private insurance, a 50% subsidy of your travel-to-work costs, and daily lunch vouchers • 25 holidays per year • 1 day/week possible flex-office • Plane/train tickets twice a year to work from another office (from 1 day to 1 week each time) • A beautiful office with fresh fruit and snacks for the team to enjoy • Weekly drinks on our office terrace and regular team events Keyword: Customer success, account manager, account management, account executive, SaaS, software, Customer success, account manager, account management, account executive, SaaS, software, Customer success, account manager, account management, account executive, SaaS, software, Customer success, account manager, account management, account executive, SaaS, software, Customer success, account manager, account management, account executive, SaaS, software, Customer success, account manager, account management, account executive, SaaS, software, Start-up, Startup, Start-up, Startup, Start-up, Startup, Start-up, Startup, Start-up, Startup, Start-up, Startup, Start-up, Startup.