Hindi Speaking, Customer Relations Host, Casino, West End

TIGER RECRUITMENT ,
London, Greater London
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Overview

A fantastic opportunity for an experienced and professional Customer Service host to work alongside a specialised and hardworking team in a reputable and established Casino located in the West End. You will support with the development of the business by providing a 5-star service to new and existing customers within the Casino in addition to driving new and repeat business within the designated Casino. This role covers a variety of duties including: Providing first-class customer experience to all customers within the venue Working collaboratively with all departments within the club and ensure customer experience is kept to expected standards Assisting the Customer Relations Manager in producing updated reports for the Club Director activity within the Club monthly or as and when required To be responsible for assisting in the planning and delivery of Events within the club Completing enhanced Customer Due Diligence and Social Responsibility processes - reporting as required Be responsible for monitoring Social Media, Website activity and promotion of the Casino Promoting the brand to existing and new customers The Candidate The team are seeking a credible, friendly and warm candidate. You must have the ability to remain calm under pressure and deal with a variety of people and situations (both personally and on the telephone). You must have a flexible approach to work and be able to remain calm and adaptable in situations. Specifically: Fluent in Hindi A high standard of written communications Excellent verbal communication and interpersonal skills A good understanding of technology appropriate to the role The ability to adopt a positive and flexible attitude to changing priorities and procedures A proven track record in communicating effectively with internal departments A flexible attitude to working hours and the ability travel as and when required Hours: 40 hours per week If you are interested in the role – apply now

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