Customer Demand Planning Manager

Asahi International Ltd ,
London, Greater London
More Details
Job Type: Full-time

Overview

Who are we? Asahi International Limited (AIL) is a subsidiary of Asahi Group Holdings Ltd, a global beverage and food company listed on the Tokyo Stock Exchange, Japan. The UK-headquartered business is the custodian for leading super premium beer, ale, craft lager and cider brands including Peroni Nastro Azzurro, Asahi Super Dry, Grolsch, Pilsner Urquell, Kozel, Meantime, Fuller’s London Pride and Cornish Orchards. Asahi International leads commercial operations across 5 continents from key operations in the United Kingdom, France, USA, Canada, China, Taiwan, South-Korea to Latin America and Asia. With sales revenues over one billion Euros, four world-class production facilities, customers in more than 80 markets and 1200 employees, we deliver value into the category and aim to change the way people think about beer. With state-of-the-art facilities, some of the best brewers in the world, quality ingredients, and a culture based on innovation and collaboration, Asahi International offers the best quality of beer to beer lovers worldwide. The Role The Customer Demand Planning Manager will own the demand processes within Asahi’s wider S&OP processes. You will be accountable for ensuring robust, assumption based demand plans are delivered through a team of Planners at a customer level, whilst driving best practice across people, processes and systems. What will you be doing? Demand Planning / S&OP Own and drive performance for the Demand element of the S&OP process, across all relevant planning horizons, championing and driving adherence to best in class processes Ensure that robust, assumption based demand plans are in place across various planning horizons (13-week, rolling 18 months and 3-year plan) at the relevant SKU hierarchy Deliver excellent customer service levels whilst maintaining appropriate inventory to hit Inventory value targets and minimise Logistics costs Influence and obtain cross functional volume consensus across functions. Responsible for providing demand control through monitoring consumption against forecast for all SKUs, making adjustments where necessary. Identify and communicate to the sales team any short term supply issues, weighing up trade-offs, owning decisions in the allocation process. Ensure appropriate systems disciplines are in place and measured, including, but not exclusive to, Statistical Forecasting, history cleansing, segmentation etc. Service and Customer management: Owns and drives Customer Engagement. Responsible for the development of Supply Chain Partnerships through an appropriate customer contact strategy to support AUK service objectives. Develop, implement and improve collaborative forecasting with customers. Order Management Accountable for the order management process, ensuring deliveries to customers are made On Time in Full (OTIF) and supporting the cash collection activities. Development and maintenance of order capture and consumption tools to enable the "perfect order" as well as telephony or alternative contact strategy systems to delight our customers and consumers. Custodian of the Customer set-up process maintaining procedures documentation and ensuring full customer set-up traceability. Custodian of the AHL Service Level KPI measures. Ensure relevant corrective action is taken to drive improvements in service. Responsible for management of the overflow & out-of-hours phone service provider ensuring delivery against service and quality KPIs, to budget. Team Leadership Responsible for managing/developing and coaching team members to provide excellent service and performance. Maintaining and developing all Training & Induction material for the Customer Demand function. We would love to hear from you if you have: Graduate calibre, ideally in a relevant area A deep understanding of best practice Demand Planning Excellent communication and interpersonal skills Highly analytical and able to use data to drive insight Customer relationship management experience Previous line management experience Experience in a high volume, detailed and process driven organisation System experience in an ERP environment and strong excel skills Highly organised with excellent attention to detail What You Get? Competitive basis salary Bonus Pension £520 beer allowance 20% discounts at the Griffin Brewery Store Private Medical Life Assurance Bike to work scheme 25 days holiday You get to work at a brewery

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