Account Management/ Customer Experience B2B

Mercury Talent Ltd ,
Whiteley, Hampshire
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

An excellent opportunity has arisen within a leading telecoms company in near Fareham within their Account management and customer services team (not a call centre environment ). The hours of work are Monday to Friday 9-6 or 8-5. The salary is £20k plus performance bonus up to £7k per annum and excellent benefits. The successful candidate will have worked in a customer service or account management environment ideally in business to business. Full training will be given. You will have a strong work ethic and be able to offer excellent customer service and account management. You will be IT literate in MS office and have previous experience of using a CRM database. Attitude is key as they are looking for a positive, self-motivated, conscientious person who strives to "go the extra mile". You approach will be proactive and determined with the ability to work well in a fast-paced customer service and account management environment Your role will include: Offering customer service and support to clients over the telephone Managing existing accounts to resolve any queries and increase client retention Answering queries promptly and accurately Building relationships with your set accounts Provide advise and guidance For a full job description and an initial interview please contact Mercury Talent without delay Mercury Talent are a specialist recruitment agency working on behalf of our clients. Account Management Customer Service Existing business and retention

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