Technical Customer Support Specialist

Bupa UK ,
London, Greater London
More Details
Salary: £32000 - £35000 per annum + Company Benefits

Overview

Technical Customer Support Specialist London - Angel Court/Battle Bridge House Permanent Contract £32,000 - £35,000 Company benefits Full time - 35 hours/week We're a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match. Do you want to be part of our long-term plans? At Bupa we have a range of roles spread across many areas for you to choose from. From global teams to developing our activity within the UK, all of our professional roles play a key role in delivering on our purpose, helping people live longer, healthier, happier lives. What you'll be doing To provide expert technical analysis & fault resolution to all TechBar and Desktop related problems and requests Assist IT Colleagues in the resolution of infrastructure and software related support issues where appropriate To provide a professional customer focused service Maintaining a high level of ITIL compliance Whats a typical day Be part of the TechBar rota which is our walk up IT Service. You will need to be able to resolve customer IT support queries on a wide range of technologies. You will take ownership of Bupa incidents, providing a face to face first-time fault resolution where possible and advice and guidance on Bupa IT policies and process. Ensure that all interactions are logged in ServiceNow, updated and progressed to resolution where possible. Where a first-time fix is not available, ensure the customer is informed on progress as defined in the SLA and service design. Establish, develop, and maintain credible working relationships with business contacts, being an ambassador for IT at Bupa. You will work towards ensuring a positive customer IT experience for all our customers and attain high NPS scores in customer satisfaction. Develop effective working relationships with colleagues across IT to gain support and commitment when delivering daily IT TechBar and Deskside services with the Bupa code and any of privacy and security policies being at the heart of all you do. Who we're looking for? If you're a people person with a natural affinity for all things IT, we are interested in hearing from you. As you will be supporting our head office, a customer-centric approach is key. You will bring strong analytical skills, along with a logical approach to solutions analysis. You must be able to prioritise and manage a workload based on business requirements. You will ideally be fluent in the Microsoft packages and Windows operating systems. Experience working with InTune, SCCM - Active Directory would be an advantage as would exposure to MacOS, IOS, Android & Multi-Factor authentication tools. We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. This job was originally posted as www.totaljobs.com/job/89876098

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